Privacy policy.

Background

One Voice Marketing respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how we collect, use, store and share personal data when you visit www.onevoicemarketing.co.uk (“Our Site”), contact us, subscribe to our marketing, purchase a product or service, or work with us as a client.

We process personal data in accordance with applicable UK data protection and privacy law, including the UK GDPR, Data Protection Act 2018 and Privacy and Electronic Communications Regulations 2003.

Our Site and services are intended for adults and businesses. We do not knowingly collect personal data relating to children.

1. Who we are

One Voice Marketing is a sole trader business owned and operated by Jennifer Evans.

Business address: Boulevard House, 92 Fortis Green, London, N2 9EY
Email: jenny@onevoicemarketing.co.uk

One Voice Marketing is the controller responsible for the personal data described in this Privacy Policy.

2. Personal data we collect

Depending on how you interact with us, we may collect:

Identity and contact information
Your name, email address, telephone number, billing or postal address and business details.

Client and service information
Information you provide when enquiring about, booking or receiving our services, including information about your business, advertising activity, objectives, challenges and requirements.

Transaction information
Information about products or services you purchase, payments, invoices and transaction history. Payment card information is processed securely by our payment providers and we do not store full card details ourselves.

Communications
Emails, messages, enquiries, feedback and other correspondence between you and One Voice Marketing.

Meeting, recording and transcript information
Where applicable, recordings and transcripts of online meetings and consultancy sessions, together with meeting notes, recommendations and other information discussed during those sessions.

Marketing information
Your preferences regarding marketing communications and information about your interactions with our emails.

Website and technical information
Information such as your IP address, browser, device, operating system, referring URLs, pages visited and interactions with Our Site.

Cookies and tracking information
Information collected through cookies and similar technologies. Please see our Cookie Policy for further information.

We do not intentionally collect special-category personal data, such as information about health, ethnicity, religion, political opinions or sexual orientation, and ask that you do not provide such information unless it is genuinely necessary. If we need to process special-category personal data, we will ensure that an appropriate lawful basis and additional legal condition applies.

3. How we collect personal data

We may collect information:

  • directly from you when you complete a form, contact us, subscribe to marketing, book a meeting, purchase something or work with us;

  • through our conversations, meetings and correspondence with you;

  • automatically when you use Our Site, through cookies, analytics and similar technologies;

  • through service providers involved in operating our website, CRM, booking, communications and payment systems; and

  • where appropriate, from publicly available business sources or information you have made publicly available.

4. How and why we use personal data

We use personal data to:

  • respond to enquiries and manage bookings;

  • provide consultancy, audits, training and other services;

  • process payments and maintain transaction records;

  • record and transcribe sessions where applicable;

  • prepare session records, recommendations and follow-up materials;

  • manage client relationships;

  • send Voice Notes and other marketing where permitted;

  • understand and improve our website, services and content;

  • protect our systems and business; and

  • meet legal, tax and accounting obligations.

We only use personal data where we have a lawful basis to do so.

Depending on the purpose, this may include:

Performance of a contract
We use personal data where necessary to provide products or services you have purchased, manage bookings, process payments, communicate with you about our work and fulfil our contractual obligations.

Legitimate interests
We may process personal data where necessary for our legitimate business interests, provided those interests are not overridden by your rights and freedoms.

These interests may include:

  • managing and improving our services;

  • managing client relationships;

  • keeping appropriate records of client work, advice and decisions;

  • understanding how our business and website are used;

  • improving our marketing, content and customer experience;

  • maintaining the security of our systems;

  • preventing fraud and protecting our business; and

  • establishing, exercising or defending legal claims.

Where we rely on legitimate interests, we consider whether the processing is necessary and balance our interests against your privacy rights.

Legal obligations
We may process information where necessary to comply with tax, accounting, regulatory or other legal requirements.

Consent
Where consent is required, for example for certain marketing activities or cookies, you may withdraw that consent at any time.

The appropriate lawful basis depends on the particular purpose for which information is being used.

5. Marketing

If you subscribe to Voice Notes or otherwise consent to receive marketing from us, we may send you emails containing insights, resources, news, products, services and offers from One Voice Marketing.

You can unsubscribe at any time using the unsubscribe link in our emails or by contacting jenny@onevoicemarketing.co.uk.

Unsubscribing from marketing will not prevent us from sending service-related communications that are necessary to manage a booking, purchase or client relationship.

We do not sell your personal data to third parties for marketing purposes.

6. Call recordings, transcription and AI-assisted tools

Where relevant to the service you purchase, online meetings and consultancy sessions may be recorded and transcribed. We will make you aware when a session is being recorded.

We may use recordings, transcripts and meeting notes to:

  • provide and deliver our services;

  • prepare written session records, recommendations and follow-up materials;

  • maintain an accurate record of advice, discussions and decisions;

  • support ongoing client relationships; and

  • improve our services and internal processes.

We may use trusted software and AI-assisted tools to help us transcribe, summarise, organise and analyse this information.

We may also analyse client conversations to identify recurring questions, themes, challenges and insights that help us improve our services and inform educational materials, marketing and content.

Where insights from client work are used externally, we will use anonymised or aggregated information wherever reasonably possible and will not intentionally identify a client or disclose confidential client information without an appropriate basis for doing so.

AI-assisted tools support our work but do not replace our professional judgement. We review AI-generated outputs where they are used to provide client-facing advice, recommendations or written records.

We do not use AI to make solely automated decisions about individuals that produce legal or similarly significant effects.

7. Who we share personal data with

We use trusted third-party providers to help us operate One Voice Marketing.

These may include providers of:

  • website hosting and website functionality;

  • CRM, forms, scheduling and marketing automation;

  • email and business communications;

  • video meetings, recording and transcription;

  • payment processing and invoicing;

  • analytics and advertising measurement;

  • cloud storage and productivity tools;

  • AI-assisted transcription, summarisation, analysis and content tools; and

  • professional services such as accounting, legal or insurance services.

Providers currently used in our operations include Funnel Sketchers, Google/Google Workspace and Stripe. Other specialist software providers may be used where required to deliver or operate our services.

We only provide third parties with personal data where reasonably necessary for the relevant purpose and expect providers processing personal data on our behalf to handle it appropriately and securely.

We may also disclose information where required by law, to HMRC or other regulators and authorities, to establish or defend legal claims, to protect individuals from harm, or in connection with a sale or transfer of all or part of our business.

8. International transfers

Some of the technology and service providers we use may process or store personal data outside the United Kingdom.

Where this involves a restricted international transfer of personal data, we take appropriate steps to ensure that the transfer is made in accordance with applicable UK data protection law. Depending on the circumstances, this may include relying on UK adequacy regulations or appropriate contractual and other safeguards.

You can contact us at jenny@onevoicemarketing.co.uk if you would like further information about safeguards relating to international transfers of your personal data.

9. How long we keep personal data

We keep personal data only for as long as reasonably necessary for the purposes for which it was collected.

When deciding how long information should be retained, we consider:

  • why we hold the information;

  • whether we have an ongoing relationship with you;

  • the nature and sensitivity of the information;

  • whether it remains useful or necessary for providing our services or maintaining appropriate business records;

  • applicable tax, accounting and legal requirements; and

  • the potential risks associated with retaining the information.

Certain business and transaction records may need to be retained for up to six years for tax, accounting or legal purposes.

Client recordings, transcripts and associated notes are retained only for as long as reasonably necessary for service delivery, client record-keeping and the other purposes described in this Privacy Policy.

Where appropriate, information may be anonymised so that it can no longer reasonably be associated with an identifiable individual. Anonymised information may be retained and used for research, analysis, service improvement and statistical purposes.

10. How we protect personal data

We take appropriate technical and organisational measures designed to protect personal data against accidental loss, misuse, unauthorised access, alteration or disclosure.

These may include:

  • secure and password-protected systems;

  • restricted access to business systems and information;

  • SSL encryption on Our Site;

  • secure payment processing through specialist providers;

  • confidentiality requirements where appropriate; and

  • procedures for responding to suspected personal-data breaches.

No internet-based system can be guaranteed to be completely secure, but we take reasonable steps appropriate to the nature of the information we process.

11. Your rights

Depending on the circumstances and the lawful basis for processing, UK data protection law may give you rights including the right to:

  • be informed about how your personal data is used;

  • request access to personal data we hold about you;

  • ask us to correct inaccurate or incomplete information;

  • request deletion of personal data in certain circumstances;

  • request restriction of processing in certain circumstances;

  • object to certain processing, including direct marketing;

  • request portability of certain personal data; and

  • withdraw consent where processing is based on consent.

You have the right to object at any time to the use of your personal data for direct marketing.

To exercise your rights, contact jenny@onevoicemarketing.co.uk.

We may need to verify your identity before responding to a request.

We normally respond to valid requests within one month, although the law permits longer in certain circumstances.

You also have the right to complain to the Information Commissioner's Office (ICO), the UK regulator for data protection.

12. Cookies and analytics

Our Site may use cookies and similar technologies to operate correctly, understand website usage and, where you have provided the necessary consent, support analytics or advertising measurement.

You can manage your cookie preferences through the cookie controls available on Our Site.

Please see our Cookie Policy for more information.

13. Third-party links

Our Site may contain links to websites, services or platforms operated by third parties.

We do not control those third parties and are not responsible for their privacy practices. We encourage you to review their privacy information before providing personal data.

14. Providing information to us

Where we need personal data to enter into or perform a contract with you, or to comply with a legal requirement, failure to provide the necessary information may mean that we cannot provide the relevant product or service.

Please let us know if your personal information changes so that the information we hold remains accurate.

15. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, business practices or legal requirements.

Any updated version will be published on Our Site. Where appropriate, we will bring significant changes or new uses of personal data to the attention of affected individuals.

16. Contact us

For questions about this Privacy Policy, how we use your personal data or to exercise your data protection rights, contact:

Jennifer Evans
One Voice Marketing
Email: jenny@onevoicemarketing.co.uk
Business address: Boulevard House, 92 Fortis Green, London, N2 9EY

Last updated: 26 September 2026